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Privacy Policy

Privacy Statement

Nov 17, 2022

First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using Nile Trust Booking services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ best interests and we are transparent about the processing of your personal data.

This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how Nile Trust Booking uses cookies and other similar tracking technologies.

If you’ve used us before, you know that Nile Trust Booking offers online travel-related services through our own websites and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the info you’re about to read generally applies to not one, not two, but all of these platforms.

In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).

If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.

We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any updates to the Privacy Statement that will impact you significantly, we’ll notify you about the changes before any new activities begin.

Terms we use in this Privacy Statement

“Trip” refers to the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.

“Trip Provide” refers to the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, trains, flights, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the platform.
“Trip Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Nile Trust Booking in regards to various products and services as from time to time made available by Trip Providers on the platform.

“Trip Reservation” refers to the order, purchase, payment, booking, or reservation of a Trip.

What kind of personal data does Nile Trust Booking collect?

We can’t help you book the perfect Trip without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of the people traveling with you, and your payment info. You might also decide to submit additional info related to your upcoming Trip (e.g. your anticipated arrival time).

In addition to this, we also collect info from the computer, phone, tablet, or other device you use to access our services. This includes the IP address, the browser used, and your language settings. There are also situations when we receive info about you from others or automatically collect other info.

This is the general overview but if you’d like to know more about the information we collect, we go into more detail below.

Why does Nile Trust Booking collect and use your personal data?

The main reason we ask for personal details is to help you organize your online Trip Reservations and ensure you get the best possible service.

We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

How does Nile Trust Booking share your data with third parties?

There are different parties integrated into Nile Trust Booking’s services, in various ways and for various reasons. The primary reason we share your data is to provide the Trip Provider with the relevant info to complete your Trip Reservation.

We also involve other parties to provide you with the Nile Trust Booking services. This includes, for example, financial institutions, advertisers, subsidiaries of the Nile Trust Booking corporate group, and the other companies that form the Booking Holdings Inc. corporate group. Or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities

Below, we go into more detail about how the information you share with us is used and exchanged with these parties.

How is your personal data shared within the Booking Holdings Inc. corporate group?

How is your personal data shared and further processed for insurance services?

We work with different parties when offering insurance services.

How does Nile Trust Booking process communications that you and your Trip Provider may send via Nile Trust Booking?

Nile Trust Booking can help you and Trip Providers exchange info or requests about services and existing Trip Reservations through the Nile Trust Booking platform. If you want to find out more about how Nile Trust Booking receives and handles these communications, read on here.

How does Nile Trust Booking make use of mobile devices?

We offer free apps that we also collect and process personal data through. This works in much the same way as our website, but they also allow you to benefit from the location services available on your mobile device(s).

How does Nile Trust Booking make use of social media?

The use of social media may be integrated into Nile Trust Booking services in various ways. These will involve us collecting some of your personal data, or the social media provider receiving some of your info. If you’d like to learn more about how this information is used and exchanged, read on.

What security and retention procedures does Nile Trust Booking put in place to safeguard your personal data?

We’ve implemented a range of procedures to prevent unauthorized access to and the misuse of personal data that we process.

How does Nile Trust Booking treat personal data belonging to children?

Unless indicated otherwise, Nile Trust Booking is a service you’re only allowed to use if over you’re older than 16. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves.

How can you control the personal data you’ve given to Nile Trust Booking?

You have the right to review the personal data we keep about you at any time. You can request access to or deletion of your personal data by submitting this form. If you want to find out more about your rights to control your personal data, read on.

What kind of personal data does Nile Trust Booking collect ?

Okay, so you’re looking for some more in-depth info. Here’s a closer look at what we collect.

Personal data you give to us.

Nile Trust Booking collects and uses the info you provide us. When you make a Trip Reservation, you are (at a minimum) asked for your name and email address.

Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people traveling with you, and any preferences you might have for your Trip (such as dietary or accessibility requirements). In some cases, you may also be able to check-in online with the Trip Provider, for which we will ask you to share passport information or a driver’s license and signatures.

If you need to get in touch with our customer service team, contact your Trip Provider through us, or reach out to us in a different way (such as social media or via a chatbot); we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had on your Trip. When you write a review on the Nile Trust Booking platform, we’ll collect any info you’ve included, along with your display name and avatar (if you choose one).

There are other instances where you’ll provide us with information as well. For example, if you’re browsing with your mobile device, you can decide to allow Nile Trust Booking to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location, or making other recommendations.

If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future Trip Reservations or benefit from other features only available to account holders, such as incentives or other benefits.

We may offer you referral programs or sweepstakes. Participating in these will involve providing us with relevant personal data.
Personal data you give us about others.

Of course, you might not just be making a Trip Reservation for yourself. You might be taking a Trip with other people or making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the Trip Reservation.

If you have a Nile Trust Booking for Business account, you can keep an address book there to make it easier to plan and manage business travel arrangements for others.

In some cases, you might use Nile Trust Booking to share information with others. This can take the form of sharing a wish list, taking part in a travel community or participating in a referral program, as described when you use the relevant feature.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how Nile Trust Booking uses their information (as described in this Privacy Statement).
Personal data we collect automatically.

Whether or not you end up making a Trip Reservation, when you visit our websites or apps, we automatically collect certain info. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and info about your computer’s operating system like application versions and your language settings. We also collect information about clicks and which pages were shown to you.

If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes, and other system activity. When you make a Trip Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the Nile Trust Booking website or app.
Personal data we receive from other sources.

It’s not just the things you tell us, though—we may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the Nile Trust Booking corporate group, other companies in the Booking Holdings Inc. corporate group, and other independent third parties.

Anything we receive from these partners may be combined with information provided by you. For example, Nile Trust Booking Trip Reservation services aren’t only made available via Nile Trust Booking and the Nile Trust Booking apps, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.

We also integrate with third party service providers to facilitate payments between you and Trip Providers. These service providers share payment information, so we can administer and handle your Trip Reservation, making sure everything goes as smoothly as possible for you.

We also collect info when we receive a complaint about you from a Trip Provider (e.g. in the case of misconduct).

Another way we might receive data about you is through the communication services integrated into our platforms. These communication services offer you a way to contact the Trip Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (such as who you are, where you called from, and the date and length of the call).

We may also receive information about you in order to show you more relevant ads, such as the additional cookie data Nile Trust Booking social media partners make available to us. Please read the section Why does Nile Trust Booking collect and use your personal data? for more information.

When you link your Nile Trust Booking user account to your social media account, you might trigger exchanges of data between Nile Trust Booking and that social media provider. You can always choose not to share that data.

Trip Providers may share info about you with Nile Trust Booking, too. This could happen if you have support questions about a pending Trip Reservation, or if disputes or other issues arise about a Trip Reservation.

Why does Nile Trust Booking collect and use your personal data?

We use the info collected about you for various purposes. Your personal data may be used in the following ways:

A. Trip Reservations: First and foremost, we use your personal data to complete and administer your online Trip Reservation—which is essential for us to provide this service for you. This includes sending you communications that relate to your Trip Reservation, such as confirmations, modifications, and reminders. In some cases, this may also include processing your personal data to enable online check-in with the Trip Provider or processing personal data in relation to possible damage deposits.

B. Customer service: We provide international customer service from our local offices in more than 20 languages and are here to help 24/7. Sharing relevant details such as reservation info or info about your user account with our global customer service staff allows us to respond when you need us. This includes helping you to contact the right Trip Provider and responding to any questions you might have about your Trip Reservation (or any other questions, for that matter).

C. Account facilities: Nile Trust Booking users can create an account on our website or apps. We use the info you give us to administer this account, enabling you to do a number of useful things. You can manage your Trip Reservations, take advantage of special offers, make future Trip Reservations easily, and manage your personal settings.
Managing personal settings lets you keep and share lists, share photos, view previously searched Trip Services, and check other travel-related info you’ve provided. You can also see any reviews you’ve written.
If you want, you can share certain info as part of your user account by creating a public profile under your own first name or a screen name you choose.
If you’re a Nile Trust Booking for Business account holder, you can also save contact details under that account, manage business reservations, and link other account holders to the same Nile Trust Booking for Business account.

D. Online groups: We give account holders the chance to connect and interact with each other through online groups or forums, such as travel communities.

E. Marketing activities: We use your information for marketing activities. These activities include:

1. Using your contact info to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily, and anytime. All you need to do is click the “Unsubscribe” link included in each newsletter or other communication.

2. Based on your info, individualized offers might be shown to you on the Nile Trust Booking website, on mobile apps, or on third-party websites/apps (including social media sites), and the content of the site displayed to you might be personalized. These could be offers that you can book directly on the Nile Trust Booking website, on co-branded sites, or other third-party offers or products we think you might find interesting.

3. When you participate in other promotional activities (such as sweepstakes, referral programs, or competitions), only relevant information will be used to administer these promotions.

F. Communicating with you: There might be other times when we get in touch, including by email, by chatbot, by mail, by phone, or by text. Which method we choose depends on the contact information you’ve previously shared.

We process the communications you send to us. There could be a number of reasons for this,
including:

1. Responding to and handling any requests you or your booked Trip Provider have made. Nile Trust Booking also offers customers and Trip Providers various ways to exchange information, requests, and comments about Trip Providers and existing Trip Reservations via Nile Trust Booking. For more information, read the section titled “How does Nile Trust Booking process communications that you and your Trip Provider send through Nile Trust Booking?.”

2. If you have started but not finished a Trip Reservation online, we might contact you to invite you to continue with your reservation. We believe this additional service benefits you because it allows you to carry on with a Trip Reservation without having to search for Trip Providers or enter your reservation details again.

3. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Nile Trust Booking or the Trip Provider.

4. We also send you other material related to your Trip Reservations, such as how to contact Nile Trust Booking if you need assistance while you’re away, and information that we feel might be useful to you in planning or making the most of your Trip. We might also send you material related to upcoming Trip Reservations or a summary of previous Trip Reservations you made through Nile Trust Booking.

5. Even if you don’t have an upcoming Trip Reservation, we may still need to send you other administrative messages, which could include security alerts.

6. In the case of misconduct, we may send you a notice and/or warning.

G. Market research: We sometimes invite our customers to take part in market research. Review the info that accompanies this kind of invitation to understand what personal data will be collected and how it’s used.

H. Improving our services: We also use personal data for analytical purposes and product improvement. This is part of our commitment to improving our services and enhancing the user experience.
In this case, we use data for testing and troubleshooting purposes, as well as generating statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimize and customize our website and apps, making them easier and more meaningful to use. As much as possible, we strive to use anonymized and de-identified personal data for this analytical work.

I. Providing the best price applicable to you, depending on where you are based: When you search our apps or website (e.g. to find an accommodation, rental car, or flight), we process your IP address to confirm whether you’re in the European Economic Area (EEA) or another country. We do this to offer you the best price for the region (EEA) or country (non-EEA) where you’re based.

J. Customer reviews and other destination-related info: During and after your Trip, we might invite you to submit a review. We can also make it possible for the people you’re traveling with or whom you booked a reservation for to do this instead. This invite asks for information about the Trip Provider or the destination.
If you have a Nile Trust Booking account, you can choose to display a screen name next to your review, instead of your real name. If you’d like to set a screen name, you can do that in your account settings. Adding an avatar is also possible.
By completing a review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant Trip Provider information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the online platform of the relevant Trip Provider or business partner’s website. This is to inform other travelers about the quality of the Trip Service you used, the destination you have chosen or any other experiences you choose to share.

K. Call monitoring: When you make calls to our customer service team, Nile Trust Booking uses an automated telephone number detection system to match your telephone number to your existing reservations. This helps save time for both you and our customer service staff. However, our customer service staff may still ask for authentication, which helps to keep your reservation details confidential.
During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims, and for fraud detection.
We do not record all calls. In the case that a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording for fraud investigation or legal purposes. You can read more about this below.

L. Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your Trip, Nile Trust Booking’s business partners and our Trip Providers, we continuously analyze and use certain personal data to detect and prevent fraud and other illegal or unwanted activities.
Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern, or for the authentication of users and reservations. When we do this, we may have to stop or put certain Trip Reservations on hold until we’ve finished our assessment.

M. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce the Nile Trust Booking online reservation service terms of use or to comply with lawful requests from law enforcement.

Providing your personal data to Nile Trust Booking is voluntary. However, we may only be able to provide you with certain services if we can only collect some personal data. For instance, we can’t process your Trip Reservation if we don’t collect your name and contact details.

If we use automation to process personal data that produces legal effects or similarly, significantly affects you, we’ll always implement the necessary measures to safeguard your rights and freedoms. This includes the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

As applicable, for purpose A and B, Nile Trust Booking relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalize and administer your Trip Reservation.

If the required personal data is not provided, Nile Trust Booking cannot finalize the Trip Reservation, nor can we provide customer service. In view of purposes C to L, Nile Trust Booking relies on its (or third parties’) legitimate interest, to provide and improve services and to prevent fraud and other illegal acts (as set out more specifically under C to L).

When using personal data to serve Nile Trust Booking’s or a third party’s legitimate interest, Nile Trust Booking will always balance your rights and interests in the protection of your personal data against Nile Trust Booking’s rights and interests or those of the third party.

For purpose M, Nile Trust Booking also relies, where applicable, on compliance with legal obligations (such as legal law enforcement requests).
Finally, where needed under applicable law, Nile Trust Booking will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.
If you wish to object to the processing set out under C to L and no opt-out mechanism is available to you directly (for example, in your account settings), contact us at dataprotectionoffice@niletrustbooking.com

How does Nile Trust Booking share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties.

These third parties include:
1. The Trip Provider You Booked: In order to complete your Trip Reservation, we transfer relevant reservation details to the Trip Provider you’ve booked. This is one of the most essential things we do for you.
Depending on the Trip Reservation and Trip Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other info or preferences you specified when you made your Trip Reservation.
In certain cases, we also provide some additional historical info about you to the Trip Provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with Nile Trust Booking, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve canceled in the past, or whether you’ve given reviews about past bookings.
If you have a question about your Trip, we may contact the Trip Provider to handle your request. Unless payment is made during the booking process, via the Nile Trust Booking website, we will forward your credit card details to the booked Trip Provider for further handling (assuming you’ve provided us with those details).
In cases of Trip Reservation-related claims or disputes, we may provide the Trip Provider with your contact details and other information about the booking process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a Trip Reservation was made or to confirm reasons for cancellation.
For completeness, Trip Providers will further process your personal data outside of the control of Nile Trust Booking. Trip Providers may also ask for additional personal data, for instance to provide additional services, or to comply with local restrictions. If available, please read the Privacy Statement of the Trip Provider to understand how they process your personal data.

2. Connectivity Providers: Note: Certain Trip Providers may need us to share your personal data with a contracted Connectivity Provider in order to be able to finalize and administer your reservation. Connectivity providers act on behalf of Trip Providers and help them to manage their reservations.

3. Your local Nile Trust Booking office: To support the use of Nile Trust Booking services, your details may be shared with subsidiaries of the Nile Trust Booking corporate group, including for customer service. To find out more about the Nile Trust Booking corporate group, visit About Nile Trust Booking.

4. Third-party service providers: We use service providers outside of the Nile Trust Booking corporate group to support us in providing our services.
These include:
o Customer support
o Market research
o Fraud detection and prevention (including anti-fraud screening)
o Insurance claims
o Payment
We use third parties to process payments, handle chargebacks or provide billing collection services.
When a chargeback is requested for your Trip Reservation, either by you or the holder of the credit card used to make the reservation, we’ll need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback.
This could also include a copy of your reservation confirmation or the IP address used to make your reservation. We might share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

o Marketing services
We share personal data with advertising partners, including your email address, as part of marketing Nile Trust Booking services via third parties to ensure that relevant ads are shown to the right audience. We use techniques such as hashing to enable the matching of your email address with an existing customer database, so that your email address cannot be used for other purposes. For information on other personalized advertisements and your choices, please read our Cookie Statement.

o Advertising partners
We use advertising partners, such as metasearch providers, to allow you to compare our offers with offers from other Online Travel Agencies (OTAs). When you make a reservation on Nile Trust Booking after using an advertising partner, we will send the details of the reservation that you made on Nile Trust Booking to that partner.

5. Competent authorities: We disclose personal data to law enforcement to the extent required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud, or if we’re legally obliged to do so otherwise. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

6. Business partners: We work with many business partners around the world. These business partners distribute and advertise Nile Trust Booking services, including the services and products of our Trip Providers.

When you make a reservation on one of our business partners’ websites or apps, certain personal data that you give them, such as your name and email address, your address, payment details and other relevant information, will be forwarded to us to finalize and manage your Trip Reservation.

If customer service is provided by the business partner, Nile Trust Booking will share relevant reservation details with them (as and when needed) to provide you with appropriate and efficient support.

When you make a reservation through one of our business partners’ websites, the business partners can receive certain parts of your personal data related to the specific reservation and your interactions on these partner websites. This is for their commercial purposes.

When you make a reservation on a business partner’s website, take the time to read their privacy notice if you’d like to understand how they process your personal data.

For fraud detection and prevention purposes, we may also exchange information about our users with business partners—but only when strictly necessary
If an insurance claim is made concerning you and a Trip Provider, we may provide the necessary data (including personal data) to the insurance company for further processing.

o Partner Offer: We may present you with a “Partner Offer.” When you book a stay marked “Partner Offer,” your reservation will be facilitated by a Trip Provider who is separate from the accommodation you’re booking. As part of the reservation process, we’ll need to share some relevant personal data with this business partner.

If you book a Partner Offer, please review the information provided in the booking process or check your reservation confirmation for more information about the Trip Provider and how your personal data will be further processed by them.

7. The Booking Holdings Inc. corporate group: Read about how we share your personal data with the Booking Holdings Inc. corporate group.

Nile Trust Booking is a global business. The data that we collect from you, as described in this Privacy Statement, could be made accessible from, transferred to, or stored in countries which may not have the same data protection laws as the country in which you initially provided the information.
In such cases, we will protect your data as described in this Privacy Statement.

This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA.
Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.
In particular, when your data is transferred to third-party service providers, we establish and implement appropriate contractual, organizational, and technical measures with them. This is done by putting in place Standard Contractual Clauses as approved by the European Commission, by examining the countries to which the data may be transferred, and by imposing specific technical and organizational security measures.

In certain specific cases, we transfer your data outside the EEA because it is in your interest or is necessary to conclude or perform the contract we have with you. For instance, when you make a reservation on Nile Trust Booking or through a business partner, we might need to transfer your data to a Trip Provider or business partner who is located outside the EEA.
You can ask us to see a copy of our implemented safeguards (where possible) by contacting us at dataprotectionoffice@niletrustbooking.com

How is your personal data shared within the Booking Holdings Inc. corporate group?

Nile Trust Booking is part of the Booking Holdings Inc. corporate group. More information is available at niletrustbooking.com
We may receive personal data about you from other companies in the Nile Trust Booking line, or share your personal data with them, for the following purposes:

A. To provide services (including to make, administer, and manage reservations or handle payments)

B. To provide customer service

C. To detect, prevent, and investigate fraudulence or other illegal activities and data breaches

D. For analytical and product improvement purposes

E. To send you personalized offers or marketing with your consent, or as otherwise permitted by applicable law

F. For hosting, technical support, overall maintenance, and maintaining security of such shared data

G. To ensure compliance with applicable laws

As applicable and unless indicated otherwise, for purposes A to F, Nile Trust Booking relies on its legitimate interests to share and receive personal data. For purpose G, Nile Trust Booking relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests).

What security and retention procedures does Nile Trust Booking put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us.
We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you (including maintaining any Nile Trust Booking user accounts you may have), to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a Nile Trust Booking customer is covered by this Privacy Statement.

For added protection, we strongly recommend that you set up two-factor authentication for your Nile Trust Booking user account. This adds an extra authentication step, to make sure that anyone who gets hold of your username and password (e.g., through phishing or social engineering) won’t be able to get into your account. You can set this up in the Security section of your account settings.

How does Nile Trust Booking treat personal data belonging to children?

Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.

If we find out that we processed info of a child under 16 without the valid consent of a parent or guardian, we reserve the right to delete it.

How can you control the personal data you’ve given to Nile Trust Booking?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

1. We want you to be in control of how your personal data is used by us. You can do this in the following ways:

2. You can ask us for a copy of the personal data we hold about you.

3. You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself, online, when you have a user account,

4. In certain situations, you can ask us to erase, block or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data,

5. In certain situations, you can also ask us to send the personal data you’ve given us to a third party.

6. Where we use your personal data on the basis of your consent, you’re entitled to withdraw that consent at any time, subject to applicable law.

7. Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal info is complete, accurate, and current. Let us know about any changes to or inaccuracies in your personal info as soon as possible.

If you have a Nile Trust Booking user account, you can access a lot of your personal data through our website or apps. You’ll generally find the option to add, update, or remove information we have about you in your account settings.

If any of the personal data we have about you isn’t accessible through our website or apps, you can send us a request.

If you want to exercise your right of access or erasure, all you need to do is complete and submit the Data Subject Request for Nile Trust Booking Customers form.
For any requests relating to this Privacy Statement, to exercise any of your other rights, or if you have a complaint, please contact our Data Protection Officer at dataprotectionoffice@niletrustbooking.com

You can also contact your local data protection authority.
If you’d like to object to your personal data being processed on the basis of legitimate interest and there’s no way to opt out directly, please contact us at dataprotectionoffice@niletrustbooking.com

Cookie statement

Whenever you use our online services or apps, we use cookies and other online tracking technologies (which we’ll also refer to as “cookies” for the purpose of this Cookie Statement).
Cookies can be used in various ways, including to make the niletrustNile Trust Booking website work, analyse traffic, or for advertising purposes.
Read below to learn more about what a “cookie” is, how they’re used, and what your choices are.

What are cookies and other online tracking technologies?
How are cookies used?
What are your choices?

What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser.
These cookies store info about the content you view and interact with to remember your preferences and settings or analyze how you use online services.
Cookies are divided into “first party” and “third party”:

• First party cookies are the cookies served by the owner of the domain. In our case, that’s niletrustNile Trust Booking. Any cookie we place ourselves is a “first-party cookie.”

• Third-party cookies are cookies placed on our domains by trusted partners that we’ve allowed to do so. These can be social media partners, advertising partners, security providers, and more.
And they can be either “session cookies” or “permanent cookies”:

• Session cookies only exist until you close your browser, ending what’s called your “session.” Then they’re deleted.

• Permanent cookies have a range of lifespans and stay on your device after the browser is closed.

On the niletrustNile Trust Booking platform, we try to only serve permanent cookies (or allow permanent cookies to be served by third parties) that have a limited lifespan.

However, for security reasons or in other exceptional circumstances, sometimes we may need to give a cookie a longer lifespan.

Web browser cookies may store info such as your IP address or other identifiers, your browser type, and info about the content you view and interact with on digital services. By storing this info, web browser cookies can remember your preferences and settings for online services and analyze how you use them.

Along with cookies, we also use tracking technologies that are very similar. Our website, emails, and mobile apps may contain small transparent image files or lines of code that record how you interact with them. These include “web beacons,” “scripts,” “tracking URLs,” or “software development kits” (known as SDKs):

• Web beacons have a lot of different names. They might also be known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1×1 GIFs, or clear GIFs.
In short, these beacons are a tiny graphic image of just one pixel that can be delivered to your device as part of a web page request, in an app, an advertisement, or an HTML email message.
They can be used to retrieve info from your device, such as your device type, operating system, IP address, and the time of your visit. They are also used to serve and read cookies in your browser or to trigger the placement of a cookie.

• Scripts are small computer programs embedded within our web pages that give those pages a wide variety of extra functionality. Scripts make it possible for the website to function properly. For example, scripts power certain security features and enable basic interactive features on our website.
Scripts can also be used for analytical or advertising purposes. For example, a script can collect info about how you use our website, such as which pages you visit or what you search for.

• Tracking URLs are links with a unique identifier in them. These are used to track which website brought you to the niletrustNile Trust Booking website or app you’re using. An example would be if you clicked from a social media page, search engine, or one of our affiliate partners’ websites.

• Software Development Kits (SDKs) are part of our apps’ source code. Unlike browser cookies, SDK data is stored in the app storage.
They’re used to analyze how the apps are being used or to send personalized push notifications.

To do this, they record unique identifiers associated with your device, like your device ID, IP address, in-app activity, and network location.
All these tracking technologies are referred to as “cookies” here in this Cookie Statement.

How are cookies used?

Cookies are used to collect info, including:
• IP addressundefined
• Device IDundefinedundefined
• Viewed pagesundefinedundefined
• Browser typeundefinedundefined
• Browsing infoundefinedundefined
• Operating systemundefinedundefined
• Internet service providerundefinedundefined
• Timestampundefinedundefined
• Whether you have responded to an advertisementundefinedundefined
• A referral URLundefinedundefined
• Features used or activities engaged in on the website/appsundefinedundefined

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They allow you to be recognized as the same user across the pages of a website, devices, between websites, or when you use our apps. When it comes to purpose, they’re divided into three categories: undefinedundefined
Functional cookies, analytical cookies, and marketing cookies.undefinedundefined

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Functional cookies

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These are cookies required for our websites and apps to function and must be enabled for you to use our services.

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Functional cookies are used to create technologically advanced, user-friendly websites and apps that adapt automatically to your needs and preferences, so you can browse and book easily. This also includes enabling essential security and accessibility features.undefinedundefined
More specifically, these cookies:undefinedundefined
• Enable our website and apps to work properly, so you can create an account, sign in, and manage your bookings.undefinedundefined
• Remember your selected currency and language settings, past searches, and other preferences to help you use our website and apps efficiently and effectively.undefinedundefined
• Remember your registration info so you don’t have to retype your log-in credentials each time you visit our website or app. (Don’t worry, passwords are always encrypted.)undefinedundefined

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Analytical cookies

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These cookies measure and track how our website and apps are used. We use this info to improve our website, apps, and services.undefinedundefined
More specifically, these cookies:undefinedundefined
• Help us understand how visitors and customers like you use niletrustNile Trust Booking and our apps.undefinedundefined
• Help improve our website, apps, and communications to make sure we’re interesting and relevant.undefinedundefined
• Allow us to find out what does and doesn’t work on our website and apps.undefinedundefined
• Help us understand the effectiveness of advertisements and communications.undefinedundefined
• Teach us how users interact with our website or apps after they’re shown an online ad, including ads on third-party websites.undefinedundefined
• Enable our business partners to learn whether or not their customers make use of any accommodation offers integrated into their websites.undefinedundefined

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The data we gather through these cookies can include which web pages you’ve viewed, which referral/exit pages you’ve entered and left from, which platform type you’ve used, which emails you’ve opened and acted upon, and date and timestamp info. undefinedundefined
It also means we can use details about how you’ve interacted with the site or app, such as the number of clicks you make on a given screen, your mouse and scrolling activity, the search words you use, and the text you enter into various fields.undefinedundefined

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Marketing cookiesundefinedundefined

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These cookies are used by niletrustNile Trust Booking and our trusted partners to gather info about you over time, across multiple websites, applications, or other platforms.undefinedundefined
Marketing cookies help us to decide which products, services, and interest-based ads to show you, both on and off our website and apps.undefinedundefined
More specifically, these cookies:undefinedundefined
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• Categorize you into a certain interest profile, for example, based on the websites you visit and your click behavior. We use these profiles to display personalized content (e.g. travel ideas or specific accommodations) on niletustNile Trust Booking and other websites.undefinedundefined
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• Display personalized and interest-based ads both on the niletrustNile Trust Booking website, our apps, and other websites. This is called “retargeting” and is based on your browsing activities, such as the destinations you’ve searched for, the accommodations you’ve viewed, and the prices you’ve been shown. It can also be based on your shopping habits or other online activities.undefinedundefined
Retargeting ads can be shown to you both before and after you leave niletrustNile Trust Booking since their aim is to encourage you to browse or return to our website. You might see these ads on websites, apps, or in emails. undefinedundefined
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• Integrate social media into our website and apps. This allows you to like or share content or products on social media such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn.undefinedundefined
These “like” and “share” buttons work using pieces of code from the individual social media providers, allowing third-party cookies to be placed on your device.undefinedundefined
These cookies can be purely functional, but can also be used to keep track of which websites you visit from their network, to build a profile of your online browsing behavior, and to show you personalized ads. This profile will be partly built using comparable info the providers receive from your visits to other websites in their network.undefinedundefined

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To read more about what social media providers do with your personal data, take a look at their cookie and/or privacy statements: Facebook (includes Instagram, Messenger, and Audience Network), Snapchat, Pinterest, and Twitter. Be aware that these statements may be updated from time to time.

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We work with trusted third parties to collect data. We may occasionally share info with these third parties, such as your email address or phone number. undefinedundefined
These third parties might link your data to other info they collect to create custom audiences or deliver targeted ads. For info about how these third parties process your data, take a look at the following links: How Google uses information, Facebook’s data policy.undefinedundefined

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Non-cookie techniques – email pixels

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We may also use techniques like pixels, which we don’t mark as cookies because they don’t store any info on your device.undefinedundefined
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We sometimes place pixels in emails like newsletters. A “pixel” is an electronic file the size of a single pixel that’s placed in the email and loaded when you open it. By using email pixels, we can see if the message was delivered, if and when you read it, and what you click. undefinedundefined
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We also receive this info about the push notifications we send you. These statistics provide us with feedback about your reading behavior, which we use to optimize our messages, and make our communications more relevant to you.undefinedundefined

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What are your choices?

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To learn more about cookies and how to manage or delete them, visit https://allaboutcookies.org or the help section of your browser. undefinedundefined
Under the settings for browsers like Internet Explorer, Safari, Firefox, or Chrome, you can choose which cookies to accept and reject. Where you find these settings depends on the browser you use:undefinedundefined
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• Cookie settings in Chrome undefinedundefined
• Cookie settings in Firefox undefinedundefined
• Cookie settings in Internet Explorer undefinedundefined
• Cookie settings in Safari undefinedundefined
If you choose to block certain functional cookies, you may not be able to use some features of our services. undefinedundefined
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In addition to specific settings that we may offer on the niletrustNile Trust Booking and apps, you can also opt out of certain cookies: undefinedundefined
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• Analyticsundefinedundefined
To prevent Google Analytics from collecting analytical data on certain browser types visit the following link: Google Analytics Opt-out Browser Add-on (only available on desktop). undefinedundefined
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• Advertisingundefinedundefined
We always aim to work with advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). undefinedundefined
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Members of the NAI and IAB adhere to industry standards and codes of conduct, and allow you to opt out of behavioral advertising.undefinedundefined
Visit www.networkadvertising.org to identify NAI members that may have placed advertising cookies on your computer. To opt out of any NAI member’s behavioral advertising program, just check the box that corresponds to that company. undefinedundefined
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You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized ads. undefinedundefined
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Your mobile device may allow you to limit the sharing of info for retargeting purposes through its settings. If you choose to do so, remember that opting out of an online advertising network doesn’t mean you’ll no longer see or be subject to online advertising or marketing analysis. It just means the network you opted out of won’t deliver ads customized to your web preferences and browsing patterns anymore. undefinedundefined
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Some websites have “Do Not Track” features that allow you to tell a website not to track you. We’re currently unable to support “Do Not Track” browser settings.undefinedundefined
How to contact us undefinedundefined
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If you have any questions about this cookie statement, write to us at info@niletrustbooking.comundefinedundefined
Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you, or impact your data protection rights, we’ll get in touch with you about them. However, we recommend visiting this page regularly to stay up to date with any other (less substantial or relevant) updates.undefinedundefined

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